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(Frequently Asqued Questions) |
This page answers some common technical questions, outlines the definition of shareware, support, and general sales terms. Micr-Fonts.com is operated by Match Software
Match Software is a Charter Member of the Organization of Independent Software Vendors (OISV)
Match Software is a member of the Association of Shareware Professionals (ASP).
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- How are your fonts better than others ?
- We have been delivering reliable technical fonts since 1997, which means we had ample time to work around hardware and software limitations. We compiled an extensive knowledge base, and can efficiently help you overcome installation and usage needs. Our fonts are used daily by the biggest companies.
- How complex is it to print from my application, in a nutshell ?
- If you do not feel like going though all the documentation available on the site, let us say it is as simple as past!ing the code into it.
- Do you provide VBA source or Excell macros, so I can create my own application ?
- No, at this time this barcode package is primarily intended for end users, not intended for developpers, and it does not contains the means to create your own program. Because barcode encoding is much more complex than simply typing numbers in, we do not recommend you purchase this package, if you want to generate bardcodes without the help of the barcode wizard.
- Important : this product is intended for end-users only, Therefore no code or algorithm is available for database developments such as MS Access can be provided, Developpers should look for other sources to implement EAN-13 within their applications.
- What if it does not work ?
- The Barcode Wizard is provided under the concept of shareware. Which means you can download an evaluation version, identical in essence to the final product, except numbers 1 and 6 are replaced by a watermark that does not scan. Apart from that, dimensions are identical, and you can play with it an do all measurements, make sure it works fine, before you buy. If yyou genearte codes that do not contain these digits, they will scan perfectly. We strongly recommend you play first with the free evaluation package and make sure you are satisfied with it, before you order.
- I still have questions.
- Please feel free to ask by email and we will reply ASAP. You can also request more information by fax at 215-893-5123.
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- 1 - DEFINITION OF SHAREWARE
- Shareware distribution gives users a chance to try software before buying it. If you try a Shareware program and continue using it, you are expected to register. Individual programs differ on details -- some request registration while others require it, some specify a maximum trial period. With registration, you get anything from the simple right to continue using the software to an updated program with printed manual.
- Copyright laws apply to both Shareware and commercial software, and the copyright holder retains all rights, with a few specific exceptions as stated below. Shareware authors are accomplished programmers, just like commercial authors, and the programs are of comparable quality. (In both cases, there are good programs and bad ones!) The main difference is in the method of distribution. The author specifically grants the right to copy and distribute the software, either to all and sundry or to a specific group. For example, some authors require written permission before a commercial disk vendor may copy their shareware.
- Shareware is a distribution method, not a type of software. You should find software that suits your needs and pocketbook, whether it's commercial or Shareware. The Shareware system makes fitting your needs easier, because you can try before you buy. And because the overhead is low, prices are low also. Shareware has the ultimate money-back guarantee -- if you don't use the product, you don't pay for it.
- If you feel like sharing your enthusiasm for our font products, please pass around our shareware evaluation packages, which you can find right here, at Micr-Fonts.com.
- 2 - SUPPORT
- While we do our best to make sure you enjoy our fonts to their fullest, please remember that they are both technical, and artistic creations. We will gladly provide support for technical questions. Requests for artistic changes will be taken as suggestions, which implies one should not expect aesthetic touches as part of a normal support. Nevertheless, artistic point of views and suggestions are always welcome, and appreciated.
- Before contacting us, please make sure you have read the end of this document. It has been written, based on questions asked very frequently, by users who requested support. Finding the answer in this document will save you time and aggravation.
- For practical and financial reasons, we cannot provide phone technical support. You may, however report any problem at (310) 388-5216. We will usually follow up within 24 hours (we try to reply as fast as possible), by email or by fax.
- You can contact us by email for insight. Please try to be as specific as possible, in order to get appropriate help. Remind us the name of the font you are using, on which platform (Mac, Windows or OS/2), and the exact nature of the problem. Depending on the complexity of the question, you will receive a reply, usually within 24 hours.
- Reported technical bugs will be fixed as rapidly as possible. However, given the necessity for tests and verifications, it is impossible to give standard time limit. In general, past experiences have shown an average response in less than a week. When completed, font updates will be sent to the customer who has reported the bug by email (or regular mail, if no email is available).
- 3 - STANDARD USER LICENSE
- The standard user license granted upon regular purchase is for ONE (1) user. However, the software can be installed on several computers, as long as only the licensed user is using it. For instance, fonts are frequently used on a desktop computer, and a laptop. This license does not grant in any way the right to distribute or sell the software.
- Multi-user licenses are available. These license allow simultaneous usage of the software on several computers. Please contact us for more information.
- LIMITED WARRANTY
- Users of the fonts or programs must accept this disclaimer of warranty: "These fonts or programs are supplied "as is". The author disclaims all warranties, expressed or implied, including, without limitation, the warranties of merchantability and of fitness for any purpose. The author assumes no liability for damages, direct or consequential, which may result from the use of these fonts."
- The fonts delivered upon purchase are registered versions, and should under no circumstance be passed around. They are reserved to your own use, or the company who acquired them.
Evaluation versions are provided so users can test as they see fit the fonts before purchase. Software is delivered electronically by download to the user disk, and therefore cannot be returned, like hardware goods. Hence all sales are final. If for any reason the registered version of the font/program was provided to you directly by Micr-Fonts.com or Match Software on a defective media (disk or archived electronic content), it will be exchanged for a new one at no cost.- If you have suggestions for improving this font/program, we appreciate your comments. It does not mean we will fix or modify the font in the way you wish in a given time, or that we must do it in any way. However, if we feel the suggestion is appropriate, next version of the software may be inspired from this advice.
- We decline any responsibility if for any reason this font/program is put to bad use in any way. It worked fine on a regular configuration, and on a regular printer, with the most usual software packages. If, for any reason, it could not work on your specific configuration, Match Software cannot be held responsible. As technical combinations are almost infinite, and because systems evolve in ways we cannot predict, it might happen a new system, or a particular configuration, does not work with a font. For instance, because a new version of the system requires a new font format. In general, we will try to keep up with the system versions, and eventually offer upgrades, if possible, but it does not constitute an obligation, nor would it be the case if you acquired a set of seats cover for your specific car, and require they fit any new car you may decide to buy later on.
- 4 - ASP OMBUDSMAN
- This program is produced by a member of the Association of Shareware Professionals (ASP). ASP wants to make sure that the shareware principle works for you. If you are unable to resolve a shareware-related problem with an ASP member by contacting the member directly, ASP may be able to help. The ASP Ombudsman can help you resolve a dispute or problem with an ASP member, but does not provide technical support for members' products. Please contact the ASP Ombudsman online at http://www.asp-shareware.org/about/ombudsman.asp.