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(Frequently Asqued Questions)
- How are
your fonts better than others ?
- We have
been delivering reliable technical fonts since 1997, which means we had
ample time to work around hardware and software limitations. We
compiled an extensive knowledge base, and can efficiently help you
overcome installation and usage needs. Our fonts are used daily by the
complex is it to print from my application, in a nutshell ?
- If you do
not feel like going though all the documentation available on the site,
let us say it is as simple as past!ing the code into it.
- Do you
provide VBA source or Excell macros, so I can create my own application
- No, at
this time this barcode package is primarily intended for end users, not
intended for developpers, and it does not contains the means to create
your own program. Because barcode encoding is much more complex than
simply typing numbers in, we do not recommend you purchase this
package, if you want to generate bardcodes without the help of the
- Important : this product is
intended for end-users only, Therefore no code or algorithm is
available for database developments such as MS Access can be provided,
Developpers should look for other sources to implement EAN-13 within
- What if
it does not work ?
Barcode Wizard is provided under the concept of shareware. Which means
you can download an evaluation version, identical in essence to the
final product, except numbers 1 and 6 are replaced by a watermark that
does not scan. Apart from that, dimensions are identical, and you can
play with it an do all measurements, make sure it works fine, before
you buy. If yyou genearte codes that do not contain these digits, they
will scan perfectly. We strongly recommend you play first with the free
evaluation package and make sure you are satisfied with it, before you
- I still
- 888-572-9946 Monday-Saturday 9 AM-5 PM.
feel free to ask by email and we will
reply ASAP. You can also request more information by fax at
- While we
do our best to make sure you enjoy our fonts to their fullest, please
remember that they are both technical, and artistic creations. We will
gladly provide support for technical questions. Requests for artistic
changes will be taken as suggestions, which implies one should not
expect aesthetic touches as part of a normal support. Nevertheless,
artistic point of views and suggestions are always welcome, and
contacting us, please make sure you have read the end of this document.
It has been written, based on questions asked very frequently, by users
who requested support. Finding the answer in this document will save
you time and aggravation.
practical and financial reasons, we cannot provide phone technical
support. You may, however report any problem at (310) 388-5216. We
will usually follow up within 24 hours (we try to reply as fast as
possible), by email or by fax.
- You can
contact us by email for insight. Please
try to be as specific as possible, in order to get appropriate help.
Remind us the name of the font you are using, on which platform (Mac,
Windows or OS/2), and the exact nature of the problem. Depending on the
complexity of the question, you will receive a reply, usually within 24
technical bugs will be fixed as rapidly as possible. However, given the
necessity for tests and verifications, it is impossible to give
standard time limit. In general, past experiences have shown an average
response in less than a week. When completed, font updates will be sent
to the customer who has reported the bug by email (or regular mail, if
no email is available).
- 3 -
STANDARD USER LICENSE
standard user license granted upon regular purchase is for ONE (1)
user. However, the software can be installed on several computers, as
long as only the licensed user is using it. For instance, fonts are
frequently used on a desktop computer, and a laptop. This license does
not grant in any way the right to distribute or sell the software.
licenses are available. These license allow simultaneous usage of the
software on several computers. Please contact us for more information.
- Users of
the fonts or programs must accept this disclaimer of warranty: "These
fonts or programs are supplied "as is". The author disclaims all
warranties, expressed or implied, including, without limitation, the
warranties of merchantability and of fitness for any purpose. The
author assumes no liability for damages, direct or consequential, which
may result from the use of these fonts."
- The fonts
delivered upon purchase are registered versions, and should under no
circumstance be passed around. They are reserved to your own use, or
the company who acquired them.
Evaluation versions are provided so users can test as they see fit the
fonts before purchase. Software is delivered electronically by download
to the user disk, and therefore cannot be returned, like hardware
goods. Hence all sales are final. If for any reason the registered
version of the font/program was provided to you directly by
Micr-Fonts.com or Match Software on a defective media (disk or archived
electronic content), it will be exchanged for a new one at no cost.
- If you
have suggestions for improving this font/program, we appreciate your
comments. It does not mean we will fix or modify the font in the way
you wish in a given time, or that we must do it in any way. However, if
we feel the suggestion is appropriate, next version of the software may
be inspired from this advice.
- We decline
any responsibility if for any reason this font/program is put to bad
use in any way. It worked fine on a regular configuration, and on a
regular printer, with the most usual software packages. If, for any
reason, it could not work on your specific configuration, Match
Software cannot be held responsible. As technical combinations are
almost infinite, and because systems evolve in ways we cannot predict,
it might happen a new system, or a particular configuration, does not
work with a font. For instance, because a new version of the system
requires a new font format. In general, we will try to keep up with the
system versions, and eventually offer upgrades, if possible, but it
does not constitute an obligation, nor would it be the case if you
acquired a set of seats cover for your specific car, and require they
fit any new car you may decide to buy later on.